There are people every transaction is a contest. They have to win. In every case, they need to pay less, get more, or at least make you jump through hoops. I usually end a negotiation as soon as I identify this person. Sometimes I don't identify an a$$ until I'm in too deep. Got one right now, generator customer from Florida has property inherrited from his in laws. Agreed to the deal in October, I warned everyone would have to move quickly, I had 8 others to install before cold weather. He sent a deposit three weeks later. We set the stand, dug ditches, including for the gas installer November 2nd.
He is a pest! Every blip on his security cameras he was contacting my son. Because he is a pest, I didn't mind his contacting my son. They spoke, texted, or emailed 10 or more times between us setting the generator, ready for gas connection. We do not involve ourselves with gas connection, inform customers in writing at the onset. This one, we did dig ditch to speed up the process. November 2 through mid February, lots of contact him wanting to know when it would be functional. Seth responded waiting for gas connection. His gas supplier is worst we have ever dealt with. By February, the gas supplier said there installer was NOT going to be able to do it. They were passing it to a sub contractor.
The sub contractor complained about everything! There was snow in the ditch, he needed to see the bottom of the ditch.
I shoveled his snow.
The ditch didn't go far enough. It needed to extend past the generator three feet.
We went back, smashed through frozen ground 18" deep to dig past the generator. I did not get this, logically a regulator belonged en route to the machine, due to snow & being 2 feet below grade ground wasn't frozen there. We used cut off saw & digging bar, two men, three hours to dig the demanded ditch under the generator. Knowing he would then demand a post, we set him a post with mounting spacing & hardware to mount his regulator.
Four more messages from the owner to say he couldn't make the final gas connection 100 feet away until we were done with our work. Couldn't risk us damaging his connection.
We finished, gas installer finished.
Customer called me in a rage; I should have notified him in writing it was ready for gas connection on November 2.
I responded: "You contact Seth every blip on your security camera, you certainly saw the generator in place November 2 & every day after. You frequently want status updates. Can you say you didn't know you were ready for gas?"
He isn't interrested in any of that. He isn't going to pay agreed price for installation.
I can go to court. I can file a lein. Truth is I can't get paid. I can "encourage" him.
He can pay in full, or worry how I will retaliate. He has three cameras, I know where they aim.